FAQs

Frequently Asked Questions

About the Company

What is the history of FrameFlow Software?

FrameFlow was launched in 2012 with the objective to provide a professional software to help IT professionals make sure their critical systems and network components are up and running.

Since then we have built up a client base composed of world-recognized companies and brands. Our customer base includes Fortune 500 companies, government agencies, hospitals, universities and hundreds of small and medium size businesses.

Our world-class customers include Hewlett-Packard, Cornell University, Northrop Grumman, Procter & Gamble, Texas Instruments, Merck, Atlas Van Lines, Trinity University, First Citizens Bank, NHL Players’ Association and many more.

We worked hard to win their confidence and we’re looking forward to welcoming you onboard as a customer too.

Where are you located?

We are a North American company based in Ottawa, Canada, the nation’s capital and most vibrant technology hub. Ottawa is a major technology base for world-class corporations like IBM, Cisco, Adobe, and Shopify and we’re proud to be active members of the local IT community

Click here for our full contact information.

Who does the technical support for this software?

We do!

Send us e-mail or use our live chat and the person who gets back to you will be someone who knows the software inside out and can fully answer your questions.

We’re in the Eastern time zone but provide off hours service for our clients across North America and in Europe and the U.K. Support is available for both licensed users and those who are currently using our 30-day evaluation version.

If you have questions, drop us a note and we’ll get back to you quickly with the answers you need.

About the Product

What is FrameFlow?

FrameFlow is software that helps you to make sure your critical systems are up and running.

It lets you configure tests that run 24×7 against your servers, switches, routers, web sites, services, applications and other IT assets. If any system fails a test or crosses a threshold, FrameFlow has multiple ways to alert you including by e-mail, SMS text message or even a voice telephone call to your cell or land line.

FrameFlow gives you full control to configure the tests that you need and set the thresholds that define when you will be alerted.

FrameFlow is easy to deploy, easy to manage, and easy to use.

How do I get started with FrameFlow?

Just download our evaluation version and run the setup. You install FrameFlow on just one system and from there it can monitor all of your IT assets. Even better, you don’t need to install anything on the systems being monitored. FrameFlow is lean and fast. It will run on almost any system and even runs great in a virtual machine.

How is FrameFlow different from other server monitoring software products?

Here are a few things that set FrameFlow ahead of the pack:

Agentless Monitoring: You never need to install anything on the systems being monitored. Instead, FrameFlow uses industry standard protocols like SNMP and WMI to perform its monitoring operations.

SNMP Monitoring: FrameFlow’s EasySNMP technology makes SNMP monitoring a breeze. With just a few points and clicks you can monitor bandwidth, interface status, and even catch incoming traps. SNMP monitoring has never been easier.

Effortless Multi-Site Monitoring: With FrameFlow you can monitor systems at multiple remote sites, all through one web-based console. It’s the perfect solution for organizations with distributed IT systems or for managed service providers (MSPs) who want to provide monitoring services to their client base.

100% Web Based Console: The FrameFlow interface is modern, elegant and easy to use. It includes dashboards that give you an at-a-glance view of network status and reports that provide long term views of system operations. FrameFlow even supports multiple users with different levels of permission so you can provide the right level of access to the right members of your organization.

What platforms are supported?

FrameFlow can be used to monitor network systems running on any platform including Windows, Linux and other operating systems that support standard Internet protocols. It can also monitor other types of network devices such as routers and switches. FrameFlow itself runs on all 64-bit versions of Windows that are currently in active support by Microsoft.

What other system requirements should I know about?

For most monitoring configurations we suggest a minimum of two CPU cores, 2GB of RAM and 20GB of available disk. For larger monitoring configurations, with 1000 or more devices being monitored, we recommend additional disk space and high-performance storage using a SAN or SSDs.

A lot depends on your monitoring configuration, so drop us a line if you have questions and one of our techs can help you to select the optimal specs.

Will I have to restart my computer after installation or after un-installing?

No restarts are necessary. You can install and uninstall without even having to log off.

Can I run FrameFlow in a virtual machine?

Yes! FrameFlow runs very well in a virtual machine and is fully supported in that configuration. For really big monitoring configurations, with more than 1000 devices, you might consider a dedicated system but even then with a bit of tuning a virtual machine works great.

Do I need to install anything on the systems being monitored?

Never! FrameFlow is completely agentless which means you never need to install anything on the systems being monitored. FrameFlow uses standard protocols like WMI, SNMP, SSH and others to connect to the systems being monitoring without the need for agents or anything else.

Is an uninstaller included?

Yes. Just use the Add/Remove Programs section of the Control Panel to start the uninstaller. Unlike other uninstallers, ours will completely remove the evaluation version and you won’t need to restart your computer either.

How many systems can I monitor?

Extreme scalability is one of FrameFlow’s strengths. We have customers monitoring 10,000+ systems from a single FrameFlow instance running on modest hardware. Our high performance monitoring core scales as your monitoring configuration grows.

Can I monitor systems at remote sites?

Yes! FrameFlow includes built-in support for remote monitoring at multiple sites all though one web-based master console. At each remote site you install the FrameFlow remote node on just one system. That remote node can monitor tens, hundreds or thousands of systems at the remote site. It calls home to your master console over secure HTTPS/SSL to report monitoring results and pick up changes to the monitoring configuration. It’s easy to deploy and easy to manage. It’s the perfect solution for organizations with distributed IT assets or managed service providers (MSPs) who want to provide monitor services to their client base.

About the 30-Day Evaluation

Can I try FrameFlow for free?

Yes, just go to our download page and you’ll find a link to our 30-day evaluation version.

Is the evaluation edition full-featured?

Yes. The evaluation version of FrameFlow includes all of the monitoring features included in the licensed edition.

What if I need a bit more than 30 days?

No problem at all, just contact us and we’ll send you the instructions to extend your evaluation.

What what happens if my evaluation expires?

Your monitoring configuration will be paused and all your settings will be saved. Once you’ve placed an order, you can resume your monitoring and you’re right back where you were before.

Placing an Order

How long will it take to process my order?

If you place your order through our web site using a credit card, in most cases your order will be processed within a matter of minutes. If you wish to pay using a purchase order (PO), our ordering system fully supports that too and will prompt you for the necessary details. Orders placed using a PO take a bit longer because we need to contact your finance staff, but turnaround time is usually still less than 24 hours.

Which credit cards do you accept?

We accept Visa, Mastercard, Discover and American Express.

Can I use a purchase order number (PO #) to make my payment?

Yes, no problem. There’s an option in our ordering system to say you want to use a PO and it will prompt you for the required details. Orders placed using a PO take a bit longer to process because we need to contact your finance department to confirm payment terms and invoicing options.

Features and Functionality

Can I use FrameFlow to monitor my Windows systems?

Yes, definitely. FrameFlow has tons of options for monitoring Windows systems. You can monitor CPU, bandwidth, memory, drive space, event logs, services, and much more. You can check availability of SQL Server databases, make sure Exchange is delivering mail, monitor changes in Active Directory and much more. You can even run custom PowerShell scripts and integrate them with FrameFlow’s monitoring and alerting engines.

Can I use FrameFlow to monitor my Linux systems?

Yes! You can use FrameFlow’s System Health event monitor to track CPU, memory, drive space and bandwidth. You can watch individual files for changes and warnings based on content. You can even run custom scripts and interpret the results, generating custom alerts and data that will appear in graphs and in dashboards.

Can I use a purchase order number (PO #) to make my payment?

Yes, no problem. There’s an option in our ordering system to say you want to use a PO and it will prompt you for the required details. Orders placed using a PO take a bit longer to process because we need to contact your finance department to confirm payment terms and invoicing options.

Can I monitor my internal and outward-facing web sites?

Yes, FrameFlow includes a top-quality HTTP event monitor. It can make sure that your web site is responding, ensure that specific text is present on your pages, warn if error messages are present, check page download speeds, and much more. It has everything you need to ensure that your web sites are alive, communicating and serving the correct data.

What about my switches, routers and other networking gear?

FrameFlow has robust SNMP monitoring. You can monitor bandwidth, processes and up time all through an easy-to-use set of monitors that hide all the ugly details of SNMP. Or you can roll up your sleeves and poll any SNMP OID or symbolic value using our generic SNMP event monitor. You can even use our SNMP Trap event monitor to catch traps from your SNMP gear, filter them and alert only on the important ones.

Technical Support

Who does the technical support for this software?

We do!

Send us e-mail or use our live chat and the person who gets back to you will be someone who knows the software inside out and can fully answer your questions.

We’re in the Eastern time zone but provide off hours service for our clients across North America and in Europe and the U.K. Support is available for both licensed users and those who are currently using our 30-day evaluation version.

If you have questions, drop us a note and we’ll get back to you quickly with the answers you need.

What's the best way for me to get technical support?

Our Technical Support Portal is the place to go. There you can submit tickets, read knowledge base articles, and interact with the FrameFlow user community to propose new features, discuss system monitoring topics and more.

FrameFlow

Keep Your Servers Going, Keep the Network Flowing

Try It Now

Make sure your critical systems are up and running. Run checks 24×7, get alerts about potential problems.

Unified Monitoring: More than just servers. Monitor switches, routers, power equipment, printers and more.

Effortless Multi-Site Monitoring: Monitor systems at multiple remote locations all through one web-based master console.

Extensible through Scripting: Whip up a bit of PowerShell script and integrate it with your monitoring.